1. Introduction

Welcome to StepActive Shop! These Terms and Conditions govern your use of our website, stepactivestore.com, and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during the registration and checkout process.
  • Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
  • Not engage in any activity that could harm the website or its users.

3. Product and Service Description

We offer a wide range of footwear and accessories, including:

  • Kids Casual Footwear
  • Men’s and Women’s Work & Safety Boots
  • Running Shoes
  • Hiking and Trail Shoes
  • Winter Boots

All products are described as accurately as possible. However, slight variations in color or design may occur due to screen settings.

4. Order and Payment Terms

Orders are processed within 1-2 business days. We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not happy, you may return or exchange items within 15 days of receiving your order, provided they are in their original condition with all tags attached. Non-returnable items include:

  • Kids Sandal Footwear
  • Men’s Sandal Footwear
  • Women’s Casual Footwear (if worn)

To initiate a return or exchange, contact us at [email protected] with your order number and reason for the return. Refunds will be processed within 5-10 business days for credit/debit cards and 3-5 business days for PayPal.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of StepActive Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

StepActive Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

8. Governing Law

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these terms will be resolved in the courts of Canada.

9. Contact Information

If you have any questions or need assistance, please contact us at:

Email: [email protected]

Address: 3882 Old Spallumcheen Rd, Hope, CA V0X 1L0