At StepActive Shop, we understand that timely delivery is crucial to your shopping experience. Whether you’re gearing up for a hiking adventure, a casual day out, or a marathon, we ensure that your premium footwear and accessories reach you as quickly and efficiently as possible.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For those who need their items a bit quicker, we use DHL or FedEx. This option costs $12.95 and ensures your order is delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option typically takes 15-25 business days after dispatch.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your items are packed securely and dispatched promptly.
Global Reach
We are proud to serve customers worldwide, bringing premium footwear and accessories to your doorstep, no matter where you are. Please note that delivery times may vary slightly depending on your location, especially in remote areas.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and know exactly when to expect your new footwear.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure the items are in their original condition and packaging.
Customer Support
Our customer support team is always here to assist you with any questions or concerns regarding your order. Feel free to reach out to us at [email protected].
Thank you for choosing StepActive Shop. We are committed to providing you with a seamless shopping experience, from the moment you place your order to the moment it arrives at your door. Step confidently into your next adventure with us!